---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Learning Experience - Instructional Design Specialist

WORK SETUP: Hybrid

Responsibilities:

Design and Development of Effective Learning Content using appropriate delivery methods;

Conduct research, extensive fact checking and validation to support accuracy of information to be added in content; Designing curriculum, content outline and storyboards, applying appropriate multimedia learning methodologies considering scalability, delivery requirements and limitations

Learning Program Delivery and training resources enablement;

Conduct Train the trainer sessions to ensure consistency in delivery of developed instructor-led courses if necessary

Periodic Creation and Review of Learning Materials

Revise modules or create new material based on pre/post test results, faculty and learner feedback

Communication Materials Development;

Design and create collaterals to communicate information, updates and announcements about training programs being supported such as mailers, brochures, videos, slides and catalogs

Project Management and Content Development Support;

Implementing content development process and setting estimated delivery times across varying training methods

Validation and Quality Review of Content Development Process;

Devise quality standards to ensure output is aligned to expectations and design principles;

Reviewing training materials developed by content developers using standard quality and testing forms

Others

Project Shift Schedule: Mid Shift

Project Rest Day: Weekends

Project/Team Location: Taguig Uptown Bonifacio Tower 2

SKILL AND QUALIFICATIONS:

With at least 2 years Contact Center Training and at least 3 years in Instructional Design and Content Development Experience

Proficient in E Learning Development applications (Articulate, Captivate)

Working knowledge of video editing/ development preferred (e.g. Adobe Premiere, Powtoon)