The Document Controller Staff is primarily assigned to manage the whole documentation of ACSPH Vehicle Loan from maintaining the electronic and hard copy of the documents up to answering queries or concerns from the walk-in customers. You will be responsible for the timely, accurate and efficient preparation and management of documents, you will control the sorting, filing, storing and retrieval of both electronic and hard copy of documents particularly the OR/CR of paid vehicle and other related documents.

The Document Controller reports directly to Finance and Accounting Unit Head.

DUTIES AND RESPONSIBILITIES

•  Ensures proper and organized documentation management.
•  Maintains and updates filing records both system and manual documents.
• Establishes and maintains the company’s good rapport with its customers.
• Handles and resolves customers’ complaints, issues and requests.
• Prepares and submits related reports (if required)

Requirements:

• At least college graduate (Business Administration or Information Management
• With two (2) years’ experience in administrative or Documentation Control and handling customers’ complaints and issues, preferably in banking or financing industry
• Proficient in Basic Microsoft Office Applications
•  Excellent organizational, analytical, logical and communication skills
• Attentiveness, adaptability and flexibility
• High in empathy and understanding to customers’ needs and concerns