E-Commerce Manager

Kareila Management Corporation

HK$5.3-6.6K[月薪]
现场办公 - 達義5 - 10 年經驗本科全職
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職位描述

福利待遇

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 休假和請假

    病假, 單親假, 女性特殊假, 休假

Duties & Responsibilities:

  • Oversee all member interactions across various channels (online, in-club, voice, non-voice, social media, etc.) to deliver a consistent, high-quality experience.
  • Drive continuous improvement by analyzing data, identifying pain points, and implementing scalable solutions. This includes optimizing workflows, leveraging technology, and pursuing automation opportunities.
  • Lead, mentor, and coach Customer Service Team, providing them with the necessary training and resources to handle inquiries, resolve issues, and improve their communication skills.
  • Monitor key business metrics and sentiment through analytics, social listening, and feedback programs to identify trends and champion solutions that boost satisfaction and retention.
  • Maintain and improve self-service resources like knowledge bases and FAQs, while also implementing technology-driven solutions like Unified Communications Platform, AI chatbots, and ticketing systems to streamline support operations.
  • Ensures that redress is not just about fixing a problem, but about safeguarding compliance, protecting the brand, and continuously improving the overall member experience.


Job Requirements:


  • Bachelor's degree in communications, Psychology, Business, or a related field is required, with a preference for an advanced degree or specialized training in e-commerce, customer service/customer experience, or information technology.
  • At least five years of professional experience in e-commerce customer service, support, or a related field, with proven expertise in omnichannel customer experience, regulatory public relations, and cybersecurity.
  • Highly proficient with modern digital tools, including CRM systems, e-commerce platforms, and unified communication tools
  • Candidates must have the flexibility to work varied hours, which may include early morning shifts, weekends, holidays, and on-call rotations to meet dynamic business needs


客戶關係管理數據分析零售銷售英語水平
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Cris Quinzanos,CRSP

Talent Acquisition SpecialistKareila Management Corporation

今天回覆 3 次

工作地址

S&R Membership Shopping - BGC. 32nd Street, 5th Ave, Taguig, 1634 Metro Manila, Philippines

發布於 22 October 2025

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