• Receive and direct incoming phone calls, emails, radio transmissions, and internal messages.
• Log and relay accurate information to relevant departments or personnel.
• Monitor and operate communication equipment such as telephony systems, radios, or digital messaging platforms.
• Handle emergency or high-priority messages in a calm, timely, and professional manner.
• Maintain detailed logs and documentation of all communication transactions.
• Support internal coordination across teams for operational or incident response.
• Escalate issues or incidents as needed, following established protocols.
• Provide updates and reports to supervisors or managers as required.

Qualifications:

• At least a High School graduate; College level or a graduate of Communication, IT, or any related course is an advantage.
• 1–3 years of work experience in communications, call center, dispatch, or administrative support roles preferred.
• Strong verbal and written communication skills in both English and Filipino.
• Proficient in using communication devices (telephone, two-way radio) and software (email, messaging apps, MS Office).
• Excellent listening skills, attention to detail, and accuracy in data entry.
• Ability to multitask, prioritize, and manage time efficiently.
• Willing to work on shifting schedules, weekends, or holidays as required.
• Willing to be assigned in Alabang, Muntinlupa.