• Assist the sales executives during execution of sales process by installing and performing a product demonstration of the COMPANY’s products
• Product installation, preventive maintenance, and corrective maintenance
• Provide consulting to customers and technical support regarding technicalities of the COMPANY’s products
• Inventory management of equipment and spare parts
• Monitor and maintain computer systems and networks
• Troubleshoot system and network problems to diagnose and solve hardware or software faults
• Assist team with IT related problems when called upon
• All technical support transactions, consultations, product demo and installation should be encoded as a ticket to Hubspot
• Generate a monthly Hubspot service ticket report

Requirements

• Educational Qualifications: Bachelor's degree in Engineering or related field.
• Experience Level: 1-3 years of experience in a field service role.
• Skills and Competencies: Proficient in computer software and hardware troubleshooting.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Skills and Competencies: Strong technical skills related to bioengineering equipment.
• Qualities and Traits: Detail-oriented with strong problem-solving abilities.
• Working Conditions: Willingness to travel frequently to client locations.