Be part of our pioneering team and lead the way in a global lending company that values innovation, teamwork, and career growth. We are looking for a proactive and results-driven TEAM LEADER - COLLECTIONS to supervise, coach, and guide our team of Collections Specialists while ensuring operational excellence and account recovery targets are met.

Job Key Responsibilities

• Lead, motivate, and manage a team of Collections Specialists handling B2C and/or B2B finance/loan accounts.
• Monitor team performance, ensuring timely and effective account recovery.
• Review and approve repayment arrangements and escalations as necessary.
• Ensure adherence to international lending and collection practices, company policies, and compliance requirements.
• Conduct regular coaching, training, and performance feedback sessions to develop team capabilities.
• Maintain accurate, updated, and well-documented client and team records.
• Support the recruitment and onboarding of new Collections Specialists.
• Collaborate with management to implement process improvements and optimize collections operations.

Job Qualifications

• Minimum 3 years of experience in collections, preferably in finance/loan accounts.
• Previous experience supervising or leading a team is highly desirable.
• Advantageous if with experience in Canadian collections.
• Strong negotiation, communication, and coaching skills.
• Analytical mindset with ability to monitor KPIs and implement corrective actions.
• Willing to work onsite in Ortigas Center, Pasig.
• Amenable to night shift work schedule.

Why Join Us?

• Opportunity to lead a pioneering team in a growing global lending company.
• Competitive salary package
• Clear career progression and professional development opportunities.
• Supportive, collaborative, and dynamic workplace culture.