Description

• Greet and welcome guests in a friendly and professional manner.
• Handle incoming calls and inquiries, providing assistance as necessary.
• Manage appointment scheduling and coordinate calendar activities for staff.
• Maintain accurate records and data entry to ensure efficient operations.
• Provide support and information to guests regarding hotel services and amenities.

Requirements

• Educational Qualifications: Bachelor’s degree in Hospitality Management or related field.
• Experience Level: 0–2 years of experience in a front desk or customer service role.
• Skills and Competencies: Proficient in Help Desk operations, scheduling, and data entry.
• Qualities and Traits: Strong written communication skills with discretion and time management abilities.
• Responsibilities and Duties: Ability to multitask and handle customer inquiries effectively.
• Working Conditions: Ability to work in a fast-paced environment and manage peak times with professionalism.