Patient Interaction:

• Greet and welcome patients in a friendly and professional manner.
• Answer phone calls, emails, and online inquiries, scheduling of appointments and providing general information.
• Ensure patient records are up-to-date and accurate.

Appointment Scheduling:

• Manage the appointment schedule efficiently, ensuring that all appointments are confirmed and reminders are sent.
• Coordinate with the dental team to ensure proper patient flow and minimize wait time.

Administrative Support:

• Assist with patient check-in and check-out, ensuring all necessary documentation is completed.
• Maintain patient files, ensuring confidentiality and compliance with with HIPAA regulations.
• Process insurance verifications and authorizations as needed.
• Assist in processing billing and payments, including handling co-pays and managing accounts.

Dental Office Managements:

• Ensure the front desk area is organized and professional at all times.
• Manage incoming and outgoing mail and other office correspondence.
• Assist with office inventory and supplies management.

Customer Service:

• Address patient concerns or complaints in a calm, professional, and compassionate manner.
• Ensure all patients have a positive experience at the clinic by providing excellent customer service.

Collaboration:

• Work closely with the dental staff, including hygienists and dentists, to ensure smooth patient care and coordination.
• Assist with any other tasks assigned by the clinic manager or senior staff.

QUALIFICATIONS:

• High school diploma or equivalent; additional certification in office administration or healthcare administrations is a plus.
• Previous experience in dental office or healthcare environment is preferred.
• Proficient in using office software (e.g., Microsoft Office, dental software).
• Strong communication and interpersonal skills.
• Ability to multi-task and stay organized in a fast-paced environment.
• Positive attitude and strong problem-solving abilities.