Oversee daily front office operations and ensure exceptional guest service.
Manage staff scheduling, training, and performance evaluations.
Handle guest inquiries, complaints, and feedback promptly.
Maintain accurate records of room availability and reservations.
Collaborate with other departments to enhance guest experiences.
Develop and implement front office policies and procedures.
職位要求
Educational Qualifications: Bachelor’s degree in Hospitality Management or related field.
Experience Level: 1-3 years in a front office or customer service role.
Skills and Competencies: Proficient in English, excellent customer service and communication skills, strong interpersonal abilities, and knowledge of Customer Relationship Management software.
Responsibilities and Duties: Manage front office operations, supervise staff, address guest inquiries, and ensure high service standards.
Working Conditions: Typically in a hotel or similar environment, requiring flexibility in hours.
Qualities and Traits: Professional demeanor, problem-solving skills, and ability to work well under pressure.
英語語言客戶服務溝通技巧人際溝通能力客戶關係管理服務
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