We are seeking an experienced and dynamic General Manager to lead the overall operations of Family KTV branches in Quezon City. The ideal candidate will have a strong background in hospitality and F&B management, with proven leadership skills to drive profitability, ensure exceptional customer experiences, and maintain operational excellence across multiple locations.

• Develop and execute strategic business plans to achieve revenue growth, profitability, and customer satisfaction goals.
• Oversee day-to-day operations of multiple branches, ensuring smooth workflows and consistent, high-quality service delivery.
• Establish, implement, and monitor Standard Operating Procedures (SOPs) for efficiency, service quality, and compliance.
• Ensure adherence to food safety, sanitation, hygiene, and workplace safety standards.
• Monitor financial performance, including budgeting, cost control, and revenue management, to maximize profitability.
• Collaborate with the marketing team to design and implement promotions, events, and seasonal campaigns.
• Analyze market trends, competitor activities, and customer feedback to continuously improve operations and offerings.
• Provide strong leadership, mentorship, and direction to department heads and staff to build a motivated and high-performing team.
• Ensure compliance with government regulations, licensing requirements, and company policies.
• Introduce innovative F&B concepts and customer service improvements.
• Oversee quality control processes in food preparation, storage, and service to maintain high standards.

Requirements

• Bachelor’s degree in Hotel & Restaurant Management, Business Administration, or a related field (Master’s degree preferred).
• Minimum of 3–5 years of proven experience in senior F&B management, preferably within hospitality, hotels, or large-scale dining/entertainment establishments.
• Strong leadership, organizational, and decision-making skills.
• Excellent knowledge of F&B operations, service standards, and hospitality best practices.
• Financial acumen with hands-on experience in budgeting, cost control, and revenue optimization.
• Strong interpersonal and communication skills, with the ability to inspire and lead a diverse team.
• Ability to perform under pressure in a fast-paced, customer-centric environment.
• Willing to work onsite in Quezon City and oversee branches (e.g., Cubao and Eastwood).