US Human Resources Generalist

Cloudstaff

HK$8.4-8.6K[月薪]
现场办公 - 馬卡蒂1-3 年經驗本科全職
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職位描述

We’re Hiring: US Human Resources Generalist!


Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!


We are currently on the lookout for a US Human Resources Generalist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!


Role: US Human Resources Generalist

Work Arrangement: Work from Office

Location: Philippines - Makati

Schedule: Night shift

The Human Resources Generalist is expected to focus on compliance within the Employee Relations field. In this client-facing role, the Human Resources Generalist provides Tier-1 level HR guidance and support to our clients. This role is part of a Human Resources team that strives to be a trusted advisor, while providing guidance through in-depth experience, sound research, compliance and HR best practices.

  • Provide comprehensive telephonic employee relations guidance on various issues and resolutions
  • Utilize a ticketing system to track and respond to front-line client inquiries
  • Meet the demands of Service-Level Agreements (SLAs) on a day-to-day basis
  • Attend Welcome Calls and initial HR calls for new clients, while conducting HR Services Discovery
  • Interpret and provide guidance on employment law, including wage and hour regulations
  • Offer guidance on leave administration in accordance with state and federal laws
  • Assist client contacts with impartial and thorough employee relations investigations
  • Recognize and escalate concerns involving potential risk or liability to HR department leadership
  • Create employee handbooks using an electronic handbook generator and facilitate Q&A discussions with clients
  • Identify and develop policies as needed
  • Create job descriptions and research salary and wage data
  • Provide clients with various reports to support HR-related processes for worksite employees
  • Assist in identifying, developing, and scheduling customer HR compliance training upon request
  • Support leadership with special projects, process improvements, and strategic initiatives
  • Perform other duties and projects as assigned

Qualification and requirements:

Basic Qualifications:

  • HR Certification (PHR or SHRM- CP)
  • 1-2 years’ experience in a PEO environment
  • Excellent customer service and follow up skills
  • Ability to clearly and accurately communicate, translating complex HR subject matter and deliver solution to managers and C-Suite client contacts
  • Natural relationship builder with ability to thrive in a high-volume environment
  • Demonstrates emotional intelligence with a client centric attitude 

Preferred Qualifications:

  • Restaurant or Hospitality industry experience 

Degree Level or Equivalent Combination of Education & Experience 

  • Bachelor’s degree is preferred 
  • 1-3 years HR experience 

Non-negotiable skills & requirements:

Note: All listed basic qualifications are required.

Preview

Maximo Jorge

HR OfficerCloudstaff

今天回覆超過十次

工作地址

Cloudstaff Mak03, 39/F, RCBC Plaza Tower 2, Salcedo Village, Ayala Ave, Makati, 1226 Metro Manila, Philippines

發布於 03 November 2025

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