The OneLink Analyst is the primary owner and operator of Onboarding Deployments & Full Rollout deployments of our OneLink full AFCS (Automated Fare Collection System) product for newly onboarded clients. This is a hybrid technical, operational, and client-facing role, requiring both project management expertise and hands-on system knowledge.

The Analyst manages the entire project lifecycle - from client onboarding, team resourcing, route and shift planning, system configuration, to daily field operations and SOD/EOD daily reporting. As the bridge between OneLink, the client, and the OPA team, this role is critical to the successful launch and scale of each transit partnership.

1. Onboarding Deployment & Project Ownership

• Work under the guidance of the Implementations Manager to execute and manage rollout plans and ensure readiness for each Onboarding Deployment.
• Plan the full project lifecycle from onboarding to completion and track progress using OneOps project management tools.
• Act as the day-to-day field lead for the client during Onboarding Deployment, escalating high-level issues or change requests to the Implementations Manager, managing relationships and expectations throughout the engagement.
• Conduct on-site client visits to introduce OPAs, align on objectives, finalise the shift and route plans, and confirm all operational logistics.

2. OPA Resource Management

• Assign, and manage Onelink Passenger Assistants (OPAs) for both Onboarding Deployment and Full Rollout deployments.
• Create and maintain detailed shift schedules, route coverage plans, and booth operations for card sales and top-ups.
• Provide daily support, supervision, and escalation management for OPAs during live operations.
• Review and monitor all OPA SOD (Start of Day) and EOD (End of Day) reports for quality, completeness, and issue tracking.

3. System Configuration & Technical Setup

• Ensure device and configuration readiness aligns with deployment standards defined by the Implementations Manager and QA protocols.
• Configure client routes, fare structures, and devices using the OneLink back-office system.
• Accurately update and apply the LTFRB fare matrix and ensure correct fare calculations are deployed to all validators.
• Manage configuration between environments (PTV → Production), scheduling and validating configurations pre-deployment.
• Set up devices (validators, CMS devices) for both PVT testing and live use, including stock management and connectivity validation.

4. Field Operations & Issue Management

• Monitor day-to-day operations during live deployment, ensuring device uptime, system performance, and data flow integrity.
• Troubleshoot or escalate hardware and software issues reported by OPAs or detected during testing/setup.
• Track and resolve fare discrepancies, system bugs, or transaction syncing problems with internal technical teams.

5. Compliance, Reporting & Handover

• Update project and OPA assignments within OneOps to maintain visibility across the implementation lifecycle.
• Complete and submit Analyst SOD and EOD reports, as well as handover forms for stock (cards, cash, devices) between Analyst and OPAs.
• Ensure accurate stocktake tracking of card inventory, cash collected, and unused materials daily.
• Report to clients on project milestones, performance KPIs, fare collection metrics, and success against Onboarding Deployment acceptance criteria.
• Document all handovers, shift changes, and key operational events using our internal systems.

• 4-year course college graduate; IT course is a big advantage.
• High computer literacy.
• 2+ years experience in project coordination, operations management, or system implementation (transport or tech industry preferred).
• Strong technical aptitude, with working knowledge of mobile hardware, Android apps, basic networking, and SaaS tools.
• Proven client-facing skills with the ability to manage expectations, deliver updates, and build trust.
• Strong problem-solving and escalation management abilities under real-time field conditions.
• Familiarity with fare collection, route planning, or public transport systems is a major plus.
• Excellent written and verbal communication in Tagalog and English.
• Must be willing to travel and work from bus depots, client offices, and field locations as required.
• Willing to relocate/travel to other parts of the Philippines.