Information Technology Service Desk

Divergence HR Consulting Philippines

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混合办公 - 馬卡蒂1-3 年經驗本科全職
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職位描述

簡介

Job Summary:

IT Service Desk serves as the first point of contact for technical support within an organization, providing efficient and professional assistance to resolve IT-related issues. This role involves responding to and managing service requests, troubleshooting hardware, software, and network problems, and ensuring that incidents are resolved promptly or escalated to the appropriate teams.


Job Responsibilities:

  • Handle incoming support requests via ticketing systems, phone, and other communication channels.
  • Perform initial triage, troubleshooting and resolution of basic to intermediate IT issues.
  • Manage user onboarding and IT-related requests.
  • Escalate complex cases to higher-level engineers.
  • Conduct system testing, updates, audits, and maintain accurate documentation.
  • Perform routine system checks and report any irregularities.
  • Assist in maintaining an inventory of IT assets and ensuring system security compliance.
  • Recommend process improvements to enhance service desk efficiency and user satisfaction.


Job Responsibilities:

  • Graduate of Bachelor's Degree in Information Technology, Computer Science or any related field.
  • Strong technical Skills in workstation operating systems and business IT infrastructure.
  • At least 3-5 years work experience in the related field.
  • Knowledgeable in networking fundamentals, Microsoft 365, Microsoft Azure and Security Basics.
  • Excellent communication skills and customer service abilities for frequent interaction with U.S Based clients.
  • Team player; willingness to learn and take on advanced responsibilities.
  • Can start immediately.

職位要求

Please refer to job description.

故障排除Customer Support系統管理網絡Remote SupportTechnical DocumentationIncident Management問題解決操作系統Hardware Support
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Boss

HR ManagerDivergence HR Consulting Philippines

工作地址

1286 Sen. Gil Puyat Avenue, Unit 707, Makati City, Metro Manila, PH

發布於 01 June 2025

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