Responsible for providing technical support to staff, troubleshooting hardware and software issues, and maintaining the overall IT infrastructure. The ideal candidate will possess strong communication skills, a deep understanding of IT systems, and the ability to solve problems in a fast-paced environment.

Key Responsibilities:

• Provide technical support and assistance to employees regarding hardware, software, and networking issues.
• Diagnose and troubleshoot hardware and software problems.
• Assist with the installation, configuration, and maintenance of computer systems, servers, and peripherals.
• Manage user accounts, permissions, and access rights within systems.
• Support and troubleshoot networking issues, including Wi-Fi, LAN, VPN, and related devices.
• Vendor management for all IT requirement: Software and Hardware
• Ensure that all IT systems and equipment are up to date with the latest security patches and updates.
• Set up and maintain various software applications used by employees.
• Document IT issues and resolutions in a detailed and organized manner.
• Offer guidance and training to employees on basic IT procedures and software usage.
• Assist in maintaining data backups and disaster recovery procedures.
• Monitor system performance and ensure the efficiency of IT systems.
• Ability to work without supervision of direct supervisor/manager

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience in IT support, helpdesk, or a similar role is a plus
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
• Familiarity with networking concepts, firewalls, VPNs, and routers.
• Knowledge in Management of Office IDC Infrastructure including but not limited to Firewall, Switches and Servers.
• Ability to work effectively with end-users to resolve technical issues.
• Excellent problem-solving and troubleshooting skills.
• Strong verbal and written communication skills.

Preferred Skills:

• Experience with IT asset management tools and helpdesk software.
• Basic knowledge of cloud platforms and services (e.g., AWS, Google Workspace, Office 365).
• Familiarity with hardware repair and replacement.