The IT Technical Support role is crucial for ensuring the smooth operation of an organization's technology infrastructure. This position focuses on maintaining and troubleshooting hardware and software issues, providing support to end-users, and ensuring an efficient and effective use of technology within the organization. Typically situated in a dynamic environment, IT Technical Support professionals interact closely with various teams to resolve technical problems, enhance system performance, and ensure user satisfaction, ultimately contributing to the overall productivity of the organization.

• Must be 4 year graduate of IT or other relevant courses.
• With complete background handling first-level support for hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, ensuring timely resolutions.
• Maintain and update documentation of support procedures and technical configurations.
• Assist in the deployment and installation of new technology solutions and upgrades.
• Collaborate with cross-functional teams to improve and optimize IT processes and tools.
• Experience in ODOO system (Enterprise Resource Planning/ERP) is an advantage