IT Technical Support

COREDEV SOLUTIONS

HK$1.4-2.1K[月薪]
现场办公 - 南達沃1-3 年經驗專科全職
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職位描述

簡介

The IT Technical Support Specialist provides first-line technical support to end-users within the organization. This role is responsible for resolving a wide range of IT issues, including hardware and software troubleshooting, network connectivity problems, and user account management.

Essential Duties and Responsibilities:

Provide technical support to end-users:

* Respond to user inquiries and resolve technical issues via phone, email, and in-person.

* Troubleshoot and resolve hardware and software problems, including computer, printer, and peripheral issues.

* Diagnose and resolve network connectivity problems, including internet access, VPN connections, and Wi-Fi issues.

* Assist users with password resets, account lockout issues, and other account-related problems.

* Install, configure, and troubleshoot software applications.

* Provide basic training and support to end-users on IT-related topics.


Maintain and support IT infrastructure:

* Assist with the maintenance and support of computer hardware and software.

* Perform basic system administration tasks, such as user account creation and maintenance.

* Assist with the deployment and maintenance of IT equipment.

* Maintain accurate records of all support requests and resolutions.


Other Duties as Assigned:

* Participate in IT projects and initiatives as needed.

* Assist with the development and maintenance of IT documentation.

* Adhere to all IT policies and procedures.

* Maintain confidentiality of all user data.

職位要求

  • * Associate's degree in Information Technology, Computer Science, or a related field preferred.
  • * 1-2 years of experience in providing technical support in a corporate environment.
  • * Strong understanding of computer hardware and software.
  • * Experience with troubleshooting common IT issues.
  • * Excellent customer service and communication skills.
  • * Ability to work independently and as part of a team.
  • * Strong problem-solving and analytical skills.
  • IT TECHNICAL SUPPORT
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    Casawitan April

    adminCOREDEV SOLUTIONS

    活躍於三天內

    工作地址

    F. Torres St,Davao del Sur,Philippines

    發布於 16 January 2025

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