IT Helpdesk Representative

Cooee Inc.

HK$2-2.6K[月薪]
混合办公 - 馬卡蒂應屆畢業生/學生本科全職
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職位描述

福利待遇

  • 津貼

    餐補

  • 法定福利

    13薪

  • 健康保險

    健康維護組織

  • 額外福利

    公司設備

  • 職業發展

    多樣性方案, 工作培訓, 職業發展

  • 休假和請假

    喪假, 病假, 休假

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IT Helpdesk

MIDSHIFT | Fulltime | Makati Office (Hybrid) | UK Based Partner


About the Role

We have partnered with a telecom systems, infrastructure, and network provider on a mission to develop innovative systems and software that make the impossible possible. In this role, you will be the first point of contact for customer support, assisting users with technical issues, collaborating with the development team to resolve system bugs, and testing new features before release to ensure they meet customer needs.


Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision to transform through connection. We believe this is where the strength of Cooee and our partnerships lie in having clarity and conviction in purpose.


What you'll be working on

  • Delivering prompt and reliable technical support for hardware, software, and network-related issues.
  • Collaborating with the development team to identify and resolve bugs or issues impacting customers.
  • Testing and evaluating new features from the customers perspective prior to release.
  • Serving as the first point of contact for customers via phone, email, and live chat.
  • Providing guidance on system use and addressing inquiries in a professional and timely manner.


What we're looking for

  • Open to fresh graduates or candidates with up to 2 years of relevant experience.
  • Demonstrated technical aptitude and eagerness to learn.
  • Experience handling customer inquiries through phone, email, or chat is an advantage.
  • Strong communication skills, both written and verbal.
  • Solid understanding of computer systems, hardware, software, and operating systems.
  • Quick learner, adaptable to new technologies and applications.
  • Strong problem-solving and analytical skills.
  • Ability to manage time effectively, prioritize tasks, and work both independently and collaboratively in a fast-paced environment.
  • Growth mindset and adaptability in fast-paced environments
Preview

Roxas Jessa

Marketing & IT LeadCooee Inc.

今天活躍

工作地址

205/2nd Floor, Vicente Madrigal Building6793 Ayala Ave, Makati City, Metro Manila, Philippines

發布於 30 October 2025

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