IT Service Desk Shift Lead

H2 Software

HK$2.7-4.1K[月薪]
现场办公 - 巴石1-3 年經驗本科全職
分享

職位描述

福利待遇

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 職業發展

    工作培訓

  • 休假和請假

    病假, 休假

顯示更多

簡介

  • Ensure that the H2 team complies with the client’s policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed.
  • Keeping Manager and client of status/progress by preparing needed reports.
  • Train new hires and ensure onboarding procedures are regularly updated.
  • Ensure that there are sufficient resources to provide service within the agreed SLA.
  • Ensure all incidents and requests are properly recorded, reported, escalated on a timely manner and SLA is achieved.
  • Provide guidance to service desk analyst on handling and resolving tickets.
  • Ensure that documentation for incident resolution and request fulfillment is complete and regularly updated.
  • Daily review of pending tickets with the service providers.
  • Perform ticket follow-up and escalation up to 2nd level escalation for VIP tickets or breached TAT.
  • Receive announcement/advisory requests and prepare and send email advisories.
  • Support client-initiated projects by providing a resource plan.
  • Perform review of Service Desk Analyst performance quality.

職位要求

  • Graduate of any IT or computer related courses.
  • Atleast 1 year experience as Service Desk.
  • Preferably with qualities of being a team leader.


溝通技巧領導技能Ticketing SystemReporting Skills
Preview

Chris Barroso

HR SupervisorH2 Software

活躍於三天內

工作地址

Ardan Building. 2, 1605 Meralco Ave, Ortigas Center, Pasig, 1605 Metro Manila, Philippines

發布於 11 July 2025

猜你想看

查看更多

H2 Software

無需融資

101-500 人

信息技術

查看熱招工作

舉報

Bossjob安全提醒

若該職位需要您出國工作，請提高警惕，並小心詐騙。

如果您在求職過程中遇到雇主有以下行為， 請立即檢舉

  • 扣留您的身分證件，
  • 要求您提供擔保或收取財產，
  • 迫使您投資或籌集資金，
  • 收取非法利益，
  • 或其他違法情形。