J-K Network Services IT Technical Support

J-K Network Services

HK$3.3-5.3K[月薪]

现场办公 - 達義<1 年經驗專科全職

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Troubleshoot and resolve technical problems via email, phone, or in-person.
Install and configure computer systems and applications.
Maintain records of issues and resolutions in the ticketing system.
Collaborate with other IT team members to enhance service delivery.

Educational Qualifications: A diploma in Information Technology or a related field is required.
Experience Level: Candidates should have less than 1 year of experience in technical support.
Skills and Competencies: Proficiency in troubleshooting, familiarity with ServiceNow, and excellent problem-solving skills are essential.
Responsibilities and Duties: Provide technical assistance, resolve hardware/software issues, and assist users with system inquiries.
Working Conditions: The role may require shift work and can involve remote support.
Qualities and Traits: Strong communication skills, patience, and a customer-centric mindset are crucial.

技術支持TroubleshootServiceNow