• Provide first-level support to users via phone, email, and chat.
• Assist with troubleshooting hardware and software issues.
• Document and track support tickets using a ticketing system.
• Help in setting up and configuring user accounts and systems.
• Maintain a knowledge base with common issues and solutions.

Requirements

• Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
• Experience Level: Fresh Graduate or Student with relevant internships.
• Skills and Competencies: Basic understanding of computer systems, networks, and software applications.
• Qualities and Traits: Strong communication skills, problem-solving abilities, and a team-oriented mindset.
• Working Conditions: Ability to work flexible hours, including evenings or weekends, as needed.