Work Arrangement: Work From Home

Work Type: Full-Time Employment

Work Location: WFH Philippines / Anywhere PH

Working Days: Mondays to Fridays

Available Shift Options: PH Night Shift – 10 PM

Important Requirement:

• Configured HVAC analytics and built digital twin models of HVAC equipment in the past.

Core Responsibilities:

• Ensure clients and partners are delivered and supported with the highest quality fault detection and diagnostics product.
• Collaboratively complete onboarding projects and communicate timelines and milestones to ensure Clockworks analytics fulfills its role in a timely manner at a high level of quality.
• Conduct onboarding activities such as installing Data Collection Services, discovery of data, and organizing for Digital Building Engineers.
• Help troubleshoot diagnostics to perform automated fault detection on customer’s HVAC equipment.
• Take requests to review findings and validate the results reported by the software.
• Train and engage customers and partner users specific to the Data Transfer Service, data connectivity, and related networking issues.
• Provide ongoing support of connected Clockworks sites.

Qualifications:

• Confident, self-motivated, and comfortable quickly grasping new technologies.
• Comfortable communicating with customers and partners.
• Mechanical Engineering or related technical degree, or 5–6 years related industry experience.
• 1–2 years of hands-on experience in HVAC, controls, or fault detection and diagnostics.
• Exposure to BAS protocols such as BACnet, Haystack, oBIX, and Modbus.
• Exposure to BAS networking principles.
• Excellent verbal and written communication.
• Ideally, exposure to automated ongoing commissioning, fault detection and diagnostics, performance measurement, and verification.
• Ideally, exposure to metadata applications such as the use of tags and standards (e.g., Project Haystack).

The Ideal Candidate:

• Has a bachelor’s in Mechanical Engineering (or a related technical degree) and an interest in building systems, or has significant field experience in a controls or services company serving the buildings industry.
• Has a certificate or equivalent experience in basic networking or computer fundamentals (must be familiar with firewall, server, basic networking commands).
• Learns technical and engineering solutions quickly and thoroughly and strives to improve upon them.
• Can communicate technical information effectively to customers over the phone and through emails.
• Can effectively manage multiple projects in multiple countries at the same time.
• Is thorough and analytical with good attention to detail.
• Can creatively help streamline processes and find efficiencies for executing complex technical tasks.
• Can effectively conceive of and communicate product development ideas to company leadership and the product development teams.
• Is comfortable working in an environment where work processes are still being established and constantly being refined.
• Is motivated about changing the built environment with a new generation of tools, technologies, and business models.
• Would like to work in a close-knit, passionate environment where communication is key and the learning experience is invaluable.

Preferred Experience:

• Exposure to automated ongoing commissioning, fault detection and diagnostics, performance measurement, and verification.
• Familiarity with metadata applications, such as the use of tags and standards (e.g., Project Haystack).
• Technical Proficiency: Proficient with MS Excel.

What You Can Expect When You Join Us:

• Government Mandated Benefits
• Medical and Life Insurance package on the 3rd month plus 2 dependents
• A regularization increase on the 6th month
• Annual salary increase based on performance
• Tax-Free allowances incorporated in pay
• Salary loans with 0% interest, payable in 2 months
• Opportunity for self-improvements like access to online training sites such as Udemy, Pluralsight, and other resources