MIS Executive

E-Solutions IT Services

HK$4.2-5.6K[月薪]
现场办公 - 蒙廷盧帕1-3 年經驗學歷不限全職
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職位描述

福利待遇

  • 健康保險

    健康維護組織

簡介

We're seeking a detail-oriented and proactive Senior Executive – MIS to be a pivotal part of our Workforce Management team. In this role, you'll leverage your analytical expertise to optimize call center operations, enhance agent performance, and drive strategic decisions that impact our business's success.

職位要求

  • At least 2+ years of experience in data analysis, preferably in a call center or Workforce Management environment.
  • Amenable to work onsite in Alabang.
  • Comfortable working in Australian shift timings.
  • Experience using Workforce Management software platforms such as Verint, Citrix, CUIC, Avaya CMS, or similar tools for real-time monitoring, scheduling, and reporting.
  • Familiarity with call center software systems for tracking call volumes, handling interactions, and managing agent performance.


Technical Skills

  • Workforce Management Tools: Proficiency in platforms like Verint, Citrix, CUIC, Avaya CMS, or similar tools for real-time monitoring, scheduling, and reporting.
  • Data Analysis & Reporting: Advanced skills in Excel (pivot tables, macros), and experience with reporting tools such as Power BI, Tableau, or similar platforms.
  • Database Management: Strong command over SQL for querying and manipulating large datasets.
  • Programming: Basic knowledge of Python for data automation and analysis.
  • Call Center Software Systems: Familiarity with systems for tracking call volumes, handling interactions, and managing agent performance.
AvayaCitrixWorkforce ManagementWFM數據分析
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Tanawit Nina Stephanie

Senior RecruiterE-Solutions IT Services

今天回覆 2 次

工作地址

Alabang. Alabang, Muntinlupa, Metro Manila, Philippines

發布於 28 May 2025

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