Network Engineer

ViewQwest PH

急招
HK$4.9-6.3K[月薪]
现场办公 - 南達沃3 - 5 年經驗本科全職
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職位描述

福利待遇

  • 法定福利

    13薪

  • 健康保險

    健康維護組織

  • 休假和請假

    病假, 休假

簡介

We are seeking a skilled Level 2 Network Engineer to join our Managed Services Team, supporting enterprise IT infrastructure with a focus on IT Service Management (ITSM) principles. This role requires strong expertise in troubleshooting, configuring, and maintaining a range of network platforms while leveraging Jira Service Management for ticketing, change requests, and incident response.

You will act as a technical escalation point for the Service Desk (Level 1) and work closely with vendors, service delivery teams, other escalation teams to ensure optimal network performance, security, and service availability.

 

Experience Level: Mid-Level (3–5 years)

 

ITSM & Service Operations

  • Incident & Problem Management: Handle escalated tickets in Jira, ensuring SLA compliance.
  • Change Management: Review and implement network changes with proper risk assessment and approval.
  • Configuration & Release Management: Maintain network configurations and update documentation in Confluence.
  • Service Request Fulfillment: Respond to network-related service requests within defined SLAs.
  • Root Cause Analysis (RCA): Conduct in-depth troubleshooting for recurring issues.

 

Network Support & Troubleshooting

  • Monitor and resolve issues across supported platforms, including firewalls, switches, APs, SD-WAN, and security appliances.
  • Work with Cato Cloud security alerts to mitigate network threats.
  • Diagnose connectivity issues affecting LAN/WAN, wireless, and SD-WAN networks.
  • Collaborate with vendors and Level 3 engineers for complex issue resolution.
  • Ensure proactive monitoring and alerting using appropriate tools.

 

Network Configuration & Optimization

  • Perform firewall policy management (Palo Alto, Cato).
  • Manage enterprise wireless networks (Cisco, Unifi, Aruba, Huawei).
  • Configure switching and routing (Cisco, Aruba, Arista, Unifi, Uniquiti).
  • Support SD-WAN deployments (Huawei, Palo Alto, Cato).
  • Assist in IPS/IDS security tuning (Tipping Point, TM Apex).

 

Documentation & Process Improvement

  • Maintain accurate network documentation within the knowledgebase system.
  • Create detailed troubleshooting guides for Level 1 support.
  • Provide knowledge-sharing sessions for junior engineers.

 

職位要求

Technical Skills

  • Hands-on experience with:
  • Firewalls & Security: Palo Alto, Cato, Trend Micro
  • Wireless & APs: Unifi, Cisco, Aruba, Huawei
  • Switching & Routing: Cisco, Aruba, Arista, Unifi, Uniquiti
  • SD-WAN: Huawei, Palo Alto, Cato
  • IPS/IDS Security: Tipping Point, TM Apex
  • Strong understanding of TCP/IP, VLANs, VPNs, BGP, OSPF, and MPLS
  • Experience working with ITSM tools (Jira Service Management) is a plus
  • Familiarity with automation tools (Ansible, Python, or Bash) is a plus

 

Soft Skills

  • Strong analytical and problem-solving skills
  • Ability to communicate clearly with both technical and non-technical stakeholders
  • Experience working in a 24/7 managed service environment

 

Certifications (Preferred but Not Required)

  • CCNP / CCNA (Cisco)
  • PCNSE (Palo Alto)
  • HCIP / HCIA (Huawei)
  • Aruba Certified (ACSA, ACSP)
  • ITIL Foundation (IT Service Management)


Zabbix資訊科技基礎設施ArubaCISCOPALO ALTOPythonAnsible
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Baugbog Mark Ian

Managed Services HeadViewQwest PH

回應率高

工作地址

Davao City. Davao City, Davao del Sur, Philippines

發布於 20 May 2025

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