Online Customer Service Representative

Staffing co.

HK$2.7-4.1K[月薪]
现场办公 - 馬尼拉<1 年經驗高中全職
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職位描述

福利待遇

  • 津貼

    餐補

  • 員工表彰與獎勵

    績效獎金, 獎勵機制

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    牙科保險, 健康保險, 人壽保險, 精神保險, 健康維護組織

  • 額外福利

    食品儲藏室

  • 休假和請假

    產假和陪產假, 病假, 休假

  • 工作生活兩不誤

    彈性時間

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簡介

  • Respond promptly to customer inquiries via phone, email, chat, or in person
  • Provide accurate, valid, and complete information by using the right tools and methods
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
  • Maintain customer records by updating account information
  • Process orders, forms, applications, and requests
  • Identify and assess customers’ needs to achieve satisfaction
  • Follow communication procedures, guidelines, and policies
  • Collaborate with internal departments to resolve complex issues
  • Go the extra mile to engage customers and enhance their experience
  • At least High School Graduate old curriculum or SHS
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Basic computer proficiency (MS Office, email, etc.)
英語語言
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Jervin Belgica

OwnerStaffing co.

今天回覆 9 次

工作地址

Libis. Libis, Quezon City, 1800 Metro Manila, Philippines

發布於 05 August 2025

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