Japanese Customer Service - Remote

MEXC

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遠程工作詳情

工作開放國家全球

語言要求英語

職位描述

福利待遇

  • 額外福利

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Responsibilities

  1. Responsible for receiving inquiries from users through online customer service tools and answering users' concerns;
  2. Timely feedback on the problems existing in the process, collect and sort out problems
  3. Strong business sensitivity, able to grasp essential business concepts after training. Financial knowledge and experience are preferred;
  4. Brainstorm obstacles in user experience, dig out user needs, and promote problem-solving and process optimization;
  5. Able to adapt to shift work. / Able to adapt to long night shift work.



Job Requirements


  1. Good logical thinking ability, able to judge the real needs of users;
  2. Japanese and English fluency is required. Chinese is a plus
  3. Enthusiastic about customer service, responsible for customer experience, and able to provide comprehensive problem solutions;
  4. Effectively adjust communication methods and styles according to different objects;
  5. Have self-management skills and be able to work independently in a fast-paced environment that is constantly changing;
  6. Good learning ability, good at discovery and self-summarization;
  7. Have experience in providing support to customers, and the support methods include telephone, email, work order, and online chat service.


英語語言客戶服務Japanese數位行銷問題解決技術技能Crypto區塊鏈銷售團隊賬戶管理
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Kumar Gaurav

HR OfficerMEXC

今天回覆 5 次

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發布於 13 March 2026

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