• Lead and mentor a team of Advertisers, Account Encoders, Orders/Uploader staff, and Sequence Builders; set performance objectives and monitor outcomes.
• Ensure end-to-end campaign and order workflows meet quality, SLA, and policy requirements.
• Collaborate with AI Sales Bot and uploader integrations; implement guardrails and human-in-the-loop review where needed.
• Define and optimize standard operating procedures, onboarding, QA checks, and escalation paths.
• Manage data quality, privacy, and compliance with advertising policies and regional regulations.
• Monitor KPIs (throughput, accuracy, SLA attainment, defect rate, refund/credit cycles) and drive improvements.
• Partner with Finance on cost controls, budgeting, and ROI reporting; assist in forecasting and headcount planning.
• Facilitate cross-functional communications with Product, IT/SRE, Security, and Compliance teams.
• Own reporting to the Department Head and senior leadership; prepare dashboards and weekly/ monthly reviews.

Qualifications

• 3-5+ years in digital advertising operations, account management, or a related field; supervisory/people management experience preferred.
• Strong understanding of advertising platforms, campaign lifecycles, and policy compliance.
• Experience with AI-assisted workflows, prompts management, and order ingestion processes.
• Data-driven mindset with proficiency in data tools (Excel/Sheets, BI dashboards) and basic SQL or data querying a plus.
• Excellent problem-solving, process-improvement, and project-management skills.
• Demonstrated ability to manage multiple teams, prioritize, and meet tight deadlines.
• Strong communication, influence, and cross-functional collaboration skills.
• Familiarity with data privacy (GDPR/CCPA) and risk management is a plus.

Nice-to-Haves

• Experience with CRM/advertising platforms, order management systems, or uploader integrations.
• Knowledge of software development lifecycle concepts (versioning, testing, QA).
• Bilingual capabilities for global teams.

What We Offer

• Competitive salary and performance-based bonuses
• Career growth opportunities into senior/leadership roles
• Comprehensive benefits package (health)
• Equal opportunity employer; inclusive culture
• Continous growth training