Group Leader - Tarlac

Intelegencia

HK$5.3-6K[月薪]
现场办公 - 丹拉5 - 10 年經驗本科全職
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職位描述

福利待遇

  • 法定福利

    13薪, 帶薪假

  • 健康保險

    健康保險, 人壽保險, 健康維護組織

  • 額外福利

    免費餐

  • 休假和請假

    生日假, 病假

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We are looking for an experienced Group Leader to oversee our customer service operations. The ideal candidate has strong leadership capabilities, excellent client management skills, and a proven ability to drive performance across multi-channel support teams.


Key Responsibilities:

  • Ensure SLA and KPI targets are consistently achieved
  • Manage daily operations for voice, non-voice, and technical support teams
  • Analyze team performance and implement effective action plans
  • Handle escalations and provide timely updates to stakeholders
  • Coordinate staffing, schedules, and performance tracking
  • Report performance metrics to the Operations Manager and clients
  • Serve as acting Operations Manager in their absence


  • 5 to 7 years of experience in the BPO or contact center industry
  • At least 2 years in a supervisory or team lead role
  • Strong client relationship management background
  • Experience in handling voice, email, chat, and back-office support
  • Proven track record in meeting and exceeding operational goals
  • Excellent leadership, organizational, and time management skills


Preferred Qualifications:

  • Experience working with international clients
  • Background in banking, financial services, or e-commerce support
Group LeaderSupervisor
Preview

Berdin Marvin

Sourcing SpecialistIntelegencia

活躍於七天內

工作地址

San Sebastian. San Sebastian, Tarlac City, Tarlac, Philippines

發布於 24 June 2025

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