As a Project Implementation Officer, you must effectively communicate and understand the client's needs.

Job Summary

•  HMO on Day 1
•  Receive promising perks and rewards 
•  Experience travel opportunities 
•  Get recognized for what you do
•  Achieve work-life balance
•  Improve exponentially with enhanced learning 

Responsibilities

• Understands BPO concept, strategy, goals and objectives from key performance indicators to operational metrics
• Develop Project Plan/ Project Book for all start-up accounts
• Communicate project details effectively to stakeholders and other department
• Conduct weekly call updates to Clients on the status of each Implementation Stages
• Leads multiple projects as assigned by the Director of Business Operations
• Ensure that Service Level Agreements (SLAs) and Key Performance Metrics are met
• Support and develop staff to improve efficiency and performance of the team
• Drive and track process parameters critical to quality and process
• Attend regular meetings with Management and client
• Develop project management practices for team and coach/mentor team members, internal and external to the team
• Proactively contribute ideas and give timely feedback to the Management Team
• Submit weekly and monthly report to the client and Director of Business Operations
• Disseminate client-specific information in a timely manner
• Drive a positive and healthy working environment
• Do any adhoc duties to be assigned by the Director of Business Operations

Job Requirements

• Candidate must possess at least a Bachelor's/College Degree
• At least 3 years’ experience in a client facing role and being responsible for overall relationship development and ownership
• Positive attitude, pleasing personality, passionate and self-motivated
• Understand client’s needs, participate in solutions development and effectively communicate to clients
• Good background and experience in Project Management
• Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concept is an advantage
• Collaborate and motivate internal departments to ensure client needs are met and delivered
• Demonstrates ability to develop and implement process improvement initiatives
• Has Excellent written and oral communication skills
• Proficient in a Microsoft Office Environment, specifically Word, PowerPoint and Excel
• Willing and able to work on a shifting schedule and holiday
• Must be willing to work in Ortigas and Cubao 
• Can start immediately