Role Overview:

• Proactively monitoring systems and addressing alerts to prevent disruptions.
• Delivering exceptional service and clear communication to users, keeping them informed every step of the way.
• Staying current with the latest IT tools and practices and sharing your knowledge with the team.

Qualifications:

• 3+ years of IT Service Desk experience in a BPO setup
• Solid expertise in ServiceNow (SNOW) and Active Directory (AD)
• Excellent communication skills, with a proven track record in international voice support
• Flexibility to work shifting schedules in our Quezon City office

Perks and Benefits:

• Up to ₱38,000 basic salary plus non-taxable allowance
• 20%-night shift premium
• Full HMO coverage starting Day 1
• Access to premium office amenities: gym, karaoke room, lounge-style pantry, and more
• Clear career growth path in a supportive, high-performing team