Premiere Medical & Cardiovascular Laboratory Inc. Patient Relations Specialist

Premiere Medical & Cardiovascular Laboratory Inc.

HK$2.1-2.8K[月薪]

现场办公 - 達義無需經驗本科全職

Provides information to patients and doctors regarding preparations needed for certain procedures
Attends and answers patient queries and needs
Attends and responds to all patient and doctor requests, complaints, and other information
Will work with the Patient Service Team to ensure smooth running of the patient’s flow
Provide the best customer care to patients
Get customer feedback and suggestions from the patients
Deals with customer issues in a positive manner and ensure customer satisfaction is achieved
Coordinating work, providing work information, dealing with queries, responding to complaints and resolving concerns
To receive and investigate reports of incidents, determine their causes and make recommendations for improving recurrence prevention and controls.
Provides excellent customer service to all internal and external clients by being helpful, efficient and diligent
Monitor patients’ schedule to avoid long waiting time
Update patients’ schedule and coordinate with liaison officer
Carry out any other duties that may arise from time to time

Excellent communication skills
Excellent written and oral communication skills
Good organizational and management skills
Must be able to address and coordinate issues or complaints of patients and doctors
Maintains a positive and professional demeanor
Dedicated to work and committed to excellence
Flexible and can work under pressure

溝通技巧