• Provides subject matter expertise on Payroll Workday or one or more of the following Workday Modules: Benefits, Compensation, Talent Management, Absence Management, Time and Attendance Tracking, Integration, Security and Data Conversion
• Supports the software development lifecycle for software solutions
• Deploys, configures, and supports business applications
• Configures, customizes, and integrates vendor-sourced enterprise software with other internal systems like SAP
• Updates existing code to debug or incorporate minor enhancements
• Develops deep domain knowledge by understanding business processes
• Elicits business requirements and translates business needs into fit-for-purpose actionable plans
• Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus
• Provides daily operational support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing and implementing configuration changes and monitoring performance
• Proactive communication and quick response to production issues and project work
• Strong customer focus
• Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance
• Identifies areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues
• Develops and maintains support documentation
• Maintains IP Compliance on systems and software as appropriate

Knowledgeable in any of the following technologies:

• Workday related areas such as advanced custom reports, EIB (Enterprise Interface Builder), Core Connectors, PICOF/PECI, Workday Studio, Workday Web Services
• ServiceNow related areas such as ServiceNow HR Service Delivery Suite (case and knowledge management), ServiceNow system administration, ServiceNow portal configuration (portal, widgets, and content automation), integrations (REST and SOAP services)
• Skilled in Workday related to one or more of the following: Core HCM, Benefits, Compensation, Talent, Absence, Time Tracking, Integration, Security and Data Conversion
• Skilled in scripting to automate workflow, and in low code development platforms
• Skilled on Payroll Workday or one or more of the following Workday Modules: Benefits, Compensation, Talent Management, Absence Management, Time and Attendance Tracking, Integration, Security and Data Conversion
• Working knowledge of software engineering principles
• Strong communication (written/verbal) and facilitation skills with solid ability to convey business and technical information to a diverse audience
• Strong analytical and problem-solving skills with ability to engage difficulties with persistence
• Self-directed, flexible, working with minimal supervision, takes initiative, displays a high degree of ownership
• Ability to effectively deal with change and consistently maintain composure and logical thinking while under pressure
• Organized and skilled at planning. Ability to work from a high-level to a low level of detail and handle multiple assignments with varying priorities and deadlines
• Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies
• Knowledge and hand-on experience in two or more of the following is a plus: C#, C++, Angular, Node.js, SQL, Ansible, R, Java, Python, Azure, Web services (WCF and/or RESTful services), Web technologies (HTML, CSS, JavaScript, and AJAX), Oracle / SQL Server among others