Client Technical Support & Troubleshooting:

• Serve as the primary technical point of contact for client-reported incidents related to cloud infrastructure and services.
• Diagnose, troubleshoot, and resolve complex issues across virtual machines, networking, storage, and application services.
• Perform root cause analysis (RCA) for critical incidents and implement preventative measures to avoid recurrence.
• Provide timely and professional communication to clients throughout the issue resolution lifecycle.

Azure Environment Management:

• Deploy, configure, and manage core Azure infrastructure components, including Virtual Machines, Azure Storage, and Virtual Networks (VNet peering, subnets, NSGs).
• Support Azure native services, such as Azure Active Directory (Azure AD) for identity and access management, Azure Monitor for performance tracking, and Azure Backup/Site Recovery for business continuity.
• Assist clients with cost management and resource optimization by identifying underutilized or oversized resources.
• Multi-Cloud Support and Operations:
• Provide technical support for client environments hosted on secondary cloud providers (e.g., AWS, Google Cloud Platform).
• Troubleshoot connectivity and integration issues between different cloud platforms.
• Manage multi-cloud identities and access controls to ensure consistent security policies.

Security and Compliance:

• Implement and monitor security configurations based on industry best practices and client requirements.
• Assist in troubleshooting security alerts originating from tools like Azure Defender for Cloud or Azure Sentinel.
• Ensure cloud environments comply with data protection regulations relevant to the client's industry.
• Automation and Continuous Improvement:
• Develop and maintain scripts (PowerShell or Azure CLI) to automate routine maintenance tasks and deployment processes.
• Create and update technical documentation for client configurations, standard operating procedures, and troubleshooting guides.