Change Management Analyst

Trinity Workforce Solutions, Inc.

HK$9.3-11K[月薪]
现场办公 - 達義3 - 5 年經驗本科契約工
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職位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • Minimum of 3 years of hands-on experience with Enterprise Change Management.
  • Good understanding of other ITSM processes particularly with Change Management, Request Management, Incident Management, Problem Management, and Knowledge Management.
  • Experience with ServiceNow or other IT Service Management solutions.
  • Proficient in MS Office; preferably with advanced Excel knowledge.
  • Experience in creating Change Management agenda, reports, and schedules is preferred.
  • Experience in facilitation of Change Advisory Board (CAB) meetings is preferred.
  • ITIL v4 and/or project management certifications preferred.
  • Experience in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) is preferred.


Responsibilities:

  • Manage the lifecycle of a change (end-to-end), ensuring compliance with Albertsons’ Change Management policies and established guidelines.
  • Enforce and track Change Management process to support Sarbanes-Oxley (SOX) and audit requirements.
  • Review and process RFCs (Requests for Change) assessing risk and impact while maintaining balance between the need for change and potential negative impacts.
  • Conduct pre-planning and conflict analysis reviews for all changes.
  • Collaborate with change owners, implementers, stakeholders, and different IT support groups to negotiate implementation windows and ensure synergy.
  • Facilitate Enterprise Change Advisory Board (CAB) and other Domain CAB meetings.
  • Conduct post-implementation reviews for changes that negatively impacted business and service delivery.
  • Follow up on RFCs with internal teams to ensure all changes are closed with proper documentation.
  • Generate Change Management reports and review operational metrics to ensure KPIs are met.
  • Champion improvements to existing Change Management policies, and procedures.
  • Regularly review and update Change Management documentation to ensure relevance and accuracy.
  • Participate in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) during ServiceNow upgrades and Change Module enhancements.
  • Assist IT employees in training, and adherence to the Change policy.
  • Facilitate ITSM Change Management orientation, training, and roadshows.
  • Support IT goals and objectives.
Preview

Lino Kris

IT RecruiterTrinity Workforce Solutions, Inc.

活躍於三天內

工作地址

Bonifacio Stopover. 2nd Floor, Bonifacio Stopover 31st Street, cor Rizal Dr, Makati City, 1634 Metro Manila, Philippines

發布於 12 November 2025

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