Quality Auditing Analyst

JobsAvenuePH

HK$2.8-4.9K[月薪]
现场办公 - 宿務<1 年經驗專科全職
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職位描述

福利待遇

  • 津貼

    餐補

  • 員工表彰與獎勵

    績效獎金, 員工表彰計畫

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    殘疾保險, 健康保險, 人壽保險, 健康維護組織

  • 額外福利

    員工折扣, 睡眠區

  • 職業發展

    導師計畫

  • 休假和請假

    喪假, 產假和陪產假, 育兒假, 單親假, 休假

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簡介

  • About the Role:
  • We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence. You will assess call quality, provide feedback to agents, and collaborate with leadership to drive improvements in customer experience.
  • Key Responsibilities:
  • Monitor inbound and outbound calls, chat, or email interactions to ensure adherence to company standards.
  • Evaluate customer interactions for accuracy, professionalism, and compliance with company policies.
  • Provide constructive feedback to agents and assist in coaching sessions.
  • Maintain and update QA scorecards and reports.
  • Identify training needs and recommend process improvements.
  • Collaborate with team leaders and trainers to enhance performance metrics.
  • Ensure compliance with company guidelines and regulatory requirements.

職位要求

  • Previous experience as a Quality Assurance Representative, QA Analyst, or similar role in a BPO or call center setting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and feedback delivery skills.
  • Proficiency in QA tools, call monitoring software, and reporting systems.
  • Ability to work independently and in a team-oriented environment.
英語語言客戶服務技術技能呼叫中心quality analyst
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Briagas John Christopher

OwnerJobsAvenuePH

今天回覆 1 次

工作地址

4th Floor Skyrise Building Alorica Recruitment Hub, Alorica Cebu IT Park. 8WJ5+J5J, Cebu City, 6000 Cebu, Philippines

發布於 03 March 2025

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