Quality Analyst (BPO exp. required)

E-Solutions IT Services

HK$3.3-4K[月薪]
现场办公 - 達義1-3 年經驗本科全職
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職位描述

福利待遇

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

We’re looking for a Quality Analyst with a keen eye for detail and a passion for driving performance. If you thrive in fast-paced BPO environments and have hands-on experience with both voice and non-voice accounts, we’d love to hear from you!


  • Monitor and evaluate agent calls, chats, or emails to ensure quality standards are met
  • Conduct root cause analysis to identify trends and recommend performance improvements
  • Collaborate with operations and training teams to address performance gaps
  • Provide timely, constructive feedback to frontline agents
  • Prepare and maintain QA reports and documentation
  • At least 2nd year college undergraduate
  • Minimum of 1 year experience as a QA in a BPO setting
  • Strong skills in Root Cause Analysis (RCA) and performance monitoring
  • Experience supporting blended accounts (voice and non-voice)
  • Excellent communication and documentation skills
  • Willing to work on-site in Pasig or Taguig
  • Amenable to shifting schedules, including nights and weekends
客戶服務根本原因分析Communication skills
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Geulin Mary Joy Glocel

HR OfficerE-Solutions IT Services

今天回覆 2 次

工作地址

McKinley Pkwy. McKinley Pkwy, Taguig, Metro Manila, Philippines

發布於 08 September 2025

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