Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Position: Thai Quality Analyst 

Industry: IT/BPO Company

Salary: Php 85,000 Monthly

Location: BGC, Taguig

Work Schedule: Shifting schedule, Weekends Day off (2 days off)

Work Set-up: Onsite

BENEFITS:

• 13th month pay

• Leave Credits

• Government Mandated Benefits

• Laptop provided

• Competitive language premium

Requirements:

• Open for Thai nationals can speak in English fluently

• With at least a year quality assurance role (BPO-related experience is highly preferred but not required) 

• 2 years stay in Thailand

• Experience in customer service is a plus

• Willing to work in BGC, Taguig and shifting schedule

• Can start as soon as possible

Responsibilities:

• Identify strengths and skills that needs to be improved (process and communication)

• Ensure that quality calls and performance metrics are met

• Participate in call calibrations and meetings

• Prepare, review and present the quality analyst result of the agent

• Provide feedback for improvements

• Monitor the performance of team members

Recruitment Process:

• Resume Screening

• Initial - Phone interview

• Language Assessment

• Final Interview with Quality Manager

• Job Offer