Quality Assurance Specialist | Technical Support (BPO)

iOPEX Technologies Philippines

HK$3.3-4.6K[月薪]
现场办公 - 達義1-3 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 年度考核, 月度獎

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 職業發展

    工作培訓, 職業發展

  • 休假和請假

    病假, 休假

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We are hiring for a passionate and talented QA Specialist for our awesome team!


The ideal candidate is a critical thinker who will proactively improve the quality systems of the fast-paced growing company through internal audits, participation process improvement programs, and interaction with key partners to obtain constructive feedback.


Responsibilities:

  • Own the quality program: Act as the central coordinator for all Quality Assurance needs and communications.
  • Ensure regulatory adherence: Manage and confirm compliance with client auditing procedures.
  • Facilitate quality improvement: Analyze performance data to identify trends, prepare comprehensive reports, and collaborate with Operations and Support teams to drive targeted quality enhancements.
  • Agent performance coaching: Monitor agent calls, deliver direct feedback, and provide personalized coaching focused on improving quality metrics, customer experience, and procedural adherence.
  • Support training initiatives: Partner with the Learning Team to integrate quality feedback into training materials and deliver the quality training module to new hires as necessary.
  • Maintain records: Document and manage all quality performance data for agent behavior and development tracking.

Qualifications:

  • Should have at least 1 year of experience as Quality Specialist on a BPO set up
  • Excellent communication and presentation skills
  • Knowledgeable in performance data management and analysis
  • Exceptional leadership skills and great eye for detail
  • Ability to teach and mentor
  • Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other Info:

  • Application process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
  • Work set up: Onsite
  • Schedule: Shifting

What's in it for you?

Our people enjoy some amazing perks, check out a few below:

  • Competitive salary package
  • Exciting employee engagement activities
  • Stability (Continuously getting pioneer accounts)
  • Learning sessions every week
  • Fast career growth
  • Accessible location
  • HMO
  • Leave credits/Leave conversions
  • Night differential
  • Uncapped annual appraisal
  • You’ll be part of a growing company with a dynamic and engaging team.
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Sia Alyana

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工作地址

12th Floor, Six/NEO. 5th Ave. cor. 26th Street, Bonifacio Global City, Taguig, 1634 Metro Manila, Philippines

發布於 08 November 2025

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