Reservation Admin

Sales Rain BPO Inc.

HK$3.3-4.6K[月薪]
现场办公 - 奎松市1-3 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康維護組織

  • 休假和請假

    產假和陪產假, 病假, 單親假, 休假

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We’re hiring a Hotel Reservations Agent with exceptional English skills and hotel reservations experience (AU hotel experience prioritized but not required). Handle bookings, guest messaging, yield management, and reports while delivering excellent customer service.


Requirements:

  • 1+ year hotel/central reservations experience; AU hotel experience preferred
  • Strong English communication skills – strictly required
  • Flexible, organized, and customer-focused
  • Background in Customer Service, Sales, or Hospitality is an advantage
  • Proficient in MS Office (Word, Excel)
  • Experience with PMS/CMS systems; familiarity with Siteminder is a plus
  • Able to work 100% onsite


Key Responsibilities:

  • Handle reservation calls, enquiries, new and existing bookings
  • Ensure guests are aware of policies (credit card, cancellations, parking, check-in/out)
  • Manage guest messaging, including OTA/online platforms, with strict turnaround time
  • Enter confirmed reservations accurately into PMS, track special requests, and update notes
  • Conduct commission audits for Online Travel Agents
  • Implement yield management to sell rooms at peak rates and maximize revenue
  • Monitor and allocate parked/waitlisted reservations efficiently
  • Track sales promotions and ensure marketing data is correctly entered for reporting
  • Send daily/weekly reports to supervisors with required statistics
  • Maintain professional communication with guests, hotel staff, and head office
  • Perform additional tasks as assigned by Supervisor, Operations Manager, or stakeholders


Other Capabilities:

  • Flexible and adaptable to changing schedules
  • Strong customer service orientation
  • Skilled in problem-solving, decision-making, and multitasking


Perks & Benefits:

HMO upon regularization with 1 dependent

Professional growth in a fast-paced BPO/hospitality environment

英語語言客戶服務Hotel Reservation銷售PMS業務流程外包
Preview

RECRUITMENT SALES RAIN

HR RecruiterSales Rain BPO Inc.

活躍於七天內

工作地址

27F, IBM Plaza Condominium Association, Incorporated. IBM Plaza, 8 Eastwood Ave, Quezon City, 1110 Metro Manila, Philippines

發布於 25 October 2025

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