A Sales Associate is responsible for assisting customers with their shopping needs, ensuring a positive store experience, and contributing to the overall sales goals of the business.

Customer Service:

• Greet customers warmly and offer assistance.
• Understand customer needs and recommend products based on preferences.
• Provide product information, including features, pricing, and promotions.
• Assist customers in finding products, answering questions, and resolving issues.

Sales Support:

• Promote store promotions, special offers, and loyalty programs to customers.
• Upsell and cross-sell products to increase sales.
• Process customer transactions efficiently at the register.
• Meet or exceed individual and team sales targets.

Merchandising & Stock Management:

• Organize and maintain product displays, ensuring they are visually appealing and accessible.
• Restock shelves and ensure products are properly tagged with pricing.
• Monitor stock levels and notify supervisors when stock is low.

Store Maintenance:

• Ensure the store is clean and well-organized throughout the day.
• Assist in store openings, closings, and maintaining cleanliness of sales floor and back room.
• Follow health and safety standards to ensure a safe shopping environment.

Customer Relations:

• Handle customer inquiries, complaints, and returns in a professional manner.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Develop and maintain positive customer relationships to foster loyalty.

Skills & Qualifications:

• Strong communication and interpersonal skills.
• Basic knowledge on Microsoft Office (MS Word, Excel, Outlook)
• Ability to work in a fast-paced environment.
• Basic math and cash handling skills.
• Excellent customer service skills.
• Ability to work both independently and as part of a team.
• Knowledge of the products and services offered by the store.
• Fresh Graduate is encourage to apply.

Desired Traits:

• Friendly and approachable attitude.
• Sales-driven with a focus on meeting targets.
• Detail-oriented and proactive in addressing customer needs.