Sales Technical Support

Sutherland Philippines

HK$4.2-4.9K[月薪]
现场办公 - 曼達盧永1-3 年經驗高中全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 年度考核, 員工表彰計畫, 獎勵機制

  • 法定福利

    13薪

  • 健康保險

    現場醫療服務, 健康保險, 人壽保險, 健康維護組織

  • 職業發展

    職業發展

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簡介

What you’ll bring to the table:

  • Answer and resolve customer issues, ensuring customer satisfaction while upselling products and services through phone interactions within a growing customer base
  • Identify and empathize with various customer needs and scenarios, providing tailored solutions
  • Deliver resolutions and consultations using cutting-edge solutions in a friendly, confident, and knowledgeable manner
  • Stay updated on client and industry processes, technology applications, utilities, and products to ensure the highest level of service
  • Utilize various client-based tools and applications for efficient customer management and servicing
  • Transfer customers to the appropriate departments when necessary to address specific inquiries
  • Perform data entry, documentation, and case management to maintain accurate customer records
  • Collaborate with team members in a team-based environment to achieve common goals
  • Consistently meet and maintain required metrics and performance goals

職位要求

You’re the perfect fit if you have:

  • Minimum of 1 year of BPO work experience or at least 6 months if from a web hosting company
  • At least 6 months of experience in sales within the BPO industry and tech support
  • Expertise in web browsers and basic knowledge of web scripting languages like PHP
  • Familiarity with website-related concepts like WordPress, e-commerce, social media, and blogging
  • Familiarity with network protocols such as SSH, FTP, and SFTP, and with databases like MySQL
  • Expertise in web hosting technologies, including content management systems like WordPress or Joomla
  • Knowledge of networking protocols such as DHCP, DNS, TCP/IP, and the ability to resolve internal server errors
  • Familiarity with email security products and troubleshooting, including SMTP protocols, POP/IMAP/Active Exchange differences
  • Strong data entry skills with accuracy
  • Familiarity with hosting platforms (Linux or Windows) and IP address management
  • Above-average knowledge of internet technology, including troubleshooting different web browsers
  • Fluent in the client’s industry, product portfolio, brand, mission, and solutions
  • Familiarity with customer management processes, escalation procedures, and order placement


The good stuff coming your way:

At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.

  • Paid training
  • Paid time off
  • Vision, dental, and health benefits
  • HMO + FREE Dependent (including same-sex partner)
  • Flexible scheduling based on program needs
  • Performance incentives on selected programs
  • World-class virtual support
  • Career development & advancement opportunities
技術支持Inbound SalesWeb Hosting Technologies優秀的溝通技巧追加銷售
Preview

Nuguid Irene

LeadSutherland Philippines

今天回覆超過十次

工作地址

9F, SHAW IT CENTER. 1550, 360 Shaw Blvd, Mandaluyong, 1552 Metro Manila, Philippines

發布於 21 May 2025

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