Microgenesis Business Systems Service Desk Analyst

Microgenesis Business Systems

HK$2.8-3.5K[月薪]

混合办公 - 曼達盧永1-3 年經驗本科全職

Act as the single point of contact to support internal and external clients 24/7.
Provide first-line investigation, diagnosis, and resolution and promptly allocate unresolved issues.
Walk the customer through the problem-solving process.
Closely coordinate with clients to ensure issues have been resolved.
Updating knowledge bases with details of common problems.
Optimize improvements through skills development and knowledge sharing.
Perform remote assistance through diagnostic techniques.
If there's a need to Change Requests, act systematically to avoid service disruptions in accordance with SLA.
Take ownership of user problems and follow up on the status on behalf of the user to communicate the progress promptly.
Job Type: Full-time
Pay: From Php22,000.00 per month
Benefits:
Additional leave
Company Christmas gift
Company events
Health insurance
Life insurance
Schedule:
Rotational shift
Shift system
Supplemental Pay:
13th-month salary
Application Question(s):
Are you willing to be assigned to different areas from time to time?
Are you willing to work on a shift schedule?
Education:
Bachelor's (Preferred)
Experience:
Service Desk Analyst: 1 year (Preferred)

An understanding of ITIL and Service Level Agreements.
ITIL v4 but not required
At least 2 years of substantial experience in IT Service Desk Support.
Proficient in hardware and software components and MS Office 365.
Customer-oriented with excellent communication skills.
Should have excellent technical and computer skills.
Must be dependable and able to adapt to changing situations.
Should know how to manage time and able to set priorities when handling multiple tickets.
Knowledgeable in computer networking.
Soft Skills
Dedicated and passionate
Sense of urgency
Initiative/proactive
Flexible
Self-confident
Can work under pressure
Organized and detail-oriented
Dependable/reliable
Team player