We are looking for a highly driven Retail Operations Manager to take charge of the overall performance and smooth day-to-day running of multiple branches in our [F&B / Restaurant] network. The role focuses on ensuring each location operates at peak efficiency, delivers consistently excellent customer experiences, and achieves targeted financial results. The ideal candidate will have solid experience in food and beverage operations, strong leadership abilities, and a talent for inspiring and guiding teams across various sites.

Branch Operations

• Manage daily branch activities while ensuring alignment with brand guidelines, service standards, and legal requirements.
• Maintain top-notch quality in service, food safety, and hygiene in every location.
• Introduce and refine processes that improve productivity, cut down on waste, and maximize profit margins.

Team Leadership

• Lead, coach, and support Branch Managers and their teams in achieving operational and sales goals.
• Hold regular performance check-ins and create tailored development plans for leadership staff.
• Build a positive work environment that values accountability, teamwork, and service excellence.

Performance & Revenue Management

• Analyze sales data, labor costs, and other performance metrics to identify opportunities for growth.
• Design and implement strategies to meet or exceed revenue and profitability targets.
• Work alongside Marketing to boost customer traffic, promote upselling, and run seasonal campaigns.

Customer Care

• Guarantee that each branch consistently delivers an exceptional guest experience.
• Respond promptly and professionally to customer concerns to maintain high satisfaction scores.
• Launch programs that strengthen repeat patronage and brand loyalty.

Projects & Compliance

• Oversee the rollout of new branches, upgrades, and rebranding efforts.
• Coordinate with purchasing and supply chain teams to ensure adequate stock levels.
• Ensure all sites follow licensing, safety, and labor laws.

• Bachelor’s degree in Hospitality Management or a related field is preferred.
• At least 5 years of progressive experience managing multi-location F&B or restaurant operations.
• Strong leadership background with a record of successfully managing large teams.
• Proven ability to achieve operational and financial objectives.
• Skilled in organization, analysis, and problem-solving.
• Comfortable using MS Office or Google Workspace; POS and inventory system knowledge is an advantage.
• Willing to travel regularly to branch sites.