Team Leader for Client Success

Avvanz Inc.

HK$6.3-7K[月薪]
混合办公 - 巴石1-3 年經驗本科全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 獎勵機制

  • 法定福利

    13薪, 員工貸款, Pag-Ibig 基金, 帶薪假, 菲爾健康, SSS/GSIS

  • 健康保險

    健康保險

  • 額外福利

    公司設備, 免費餐

  • 休假和請假

    喪假, 產假和陪產假, 育兒假, 病假, 女性特殊假, 休假

  • 工作生活兩不誤

    居家辦公

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簡介

Position Title: Team Leader for Client Success

Section & Department: Client Success

Immediate Head: Senior Operations Manager


Role Summary:

  • As a Team Leader for Client Success, you will lead a dynamic team responsible for ensuring client satisfaction, retention, and success. Your role encompasses strategic planning, performance management, and proactive problem-solving to drive excellence in client service delivery. By actively participating in group planning, process improvement, and delegation of tasks, you play a vital role in shaping the success and growth of the Client Success department.

Job Scope / Principal Accountabilities:

  • Involvement in group planning, implementation, delegation of tasks, and decision-making.
  • Support process improvement and oversees performance of the Client Success department
  • Identify risks and challenges of the Client Success department and plan for resolutions
  • Communicate clear instructions to team members and gather team members' feedback
  • Monitor team members' performance to ensure the training they are being provided is efficient and identify any additional training needed.
  • Manage the flow of the group's day-to-day activities
  • Manage top tier accounts and solve client escalations if any
  • Coaching and mentoring of team members
  • Ensure related compliance requirements are addressed, e.g., privacy, security, and administrative regulations associated with Information and privacy management systems, are followed in Singapore HQ and the Philippines site.
  • Be vigilant to report possible security and privacy incidents as required through the ISO core team and department heads or email **** and ****, and ensure appropriate risk mitigation and control processes are taken to avoid further risks.

職位要求

Qualifications, Knowledge, Skills and Competencies required: 

  • Prior experience in a team leadership role, preferably in client services or background screening
  • Strong understanding of background screening processes and regulations
  • Excellent communication and interpersonal skills
  • Ability to effectively manage and motivate a team
  • Proven track record of meeting or exceeding targets and KPIs
  • Experience in problem-solving and conflict resolution
  • Strong organizational and time management skills
  • Proficiency in relevant software and tools
客戶服務領導力
Preview

Pangilinan Denisse Aisah

HR ManagerAvvanz Inc.

今天回覆 3 次

工作地址

Virspacio Coworking Spaces - Ortigas. 31st Floor, One San Miguel Avenu Building, San Miguel Avenue corner, Shaw Blvd Ortigas Center, Pasig City, 1600 Metro Manila, Philippines

發布於 10 June 2025

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