Global Strategic Team Manager

Team Manager

Global Strategic

HK$5.5-6.9K[月薪]

现场办公 - 曼達盧永3 - 5 年經驗本科全職

福利待遇

法定福利
13薪
健康保險
健康維護組織
額外福利
公司設備, 停車位, 睡眠區
職業發展
工作培訓, 職業發展
休假和請假
喪假, 育兒假, 病假, 休假

簡介

Lead and support a team of customer service or operations agents in meeting daily performance goals and client expectations.
Monitor team adherence to processes and quality standards, providing real-time feedback and encouragement.
Serve as the first point of contact for team members’ questions or minor operational issues, escalating more complex problems to the Supervisor.
Collaborate closely with client representatives by supporting communication and ensuring client concerns are addressed promptly through the team.
Assist in maintaining clear and timely communication between the team and the client to enhance service delivery and client satisfaction.
Participate in regular client meetings or calls as needed to stay aligned with client goals and provide operational updates.
Help coordinate team schedules and attendance to meet client requirements.
Support new hire onboarding by assisting with training and clarifying client-specific processes.

職位要求

Bachelor’s degree or relevant work experience in a BPO or customer service environment.
Previous experience as a Team Lead, senior agent, or coaching role preferred.
Strong communication and interpersonal skills with an emphasis on client collaboration and service.
Ability to motivate and guide team members while effectively liaising with client representatives.
Basic problem-solving skills and ability to escalate issues appropriately.
Experience working with US-based clients or in client-facing roles is a plus.

大客戶管理

Preview

Palma Pamela Henessy

RecruiterGlobal Strategic

今天回覆 1 次

工作地址

Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines

發布於 22 July 2025