Roles and Responsibilities:

• Leads a team based on what portfolio needs support.
• Provides first level client coordination by phone or by email.
• Provides floor support.
• Helps hire the right people, effectively set expectations, identify behaviours and coach employees to be outstanding performers.
• Provides positive, consistent, fair and committed leadership to the team.
• Actively pursues a team environment focused on the achievement of the portfolio’s high-quality standards and high-performance goals.
• Recognizes training opportunities and develops action plans to overcome them.
• Facilitates weekly huddles/touch base with clients and operations.
• Provides supplemental training for new hires.
• Acts as a buffer for the account and does the actual leg work as needed.
• Manages staffing hours (OT included) by monitoring queue/workload at the start/end of the day.
• Reinforces company policies and guidelines and ensures 100% compliance.

Qualifications:

• Excellent command of the English language both written and spoken is a must.
• Strong work ethic and integrity.
• Proficient in MS Office applications.
• Willingness to comply with privacy and compliance regulations.
• Bachelor’s Degree in any field.
• Willing to work onsite, Alabang, Muntinlupa City.