About the Role

We are seeking an experienced and proactive Technical Account Manager (TAM) to support our growing portfolio of clients. As a TAM, you will serve as a technical expert, problem solver, and trusted partner—ensuring that clients unlock the full value of our behavioural intelligence and media activation capabilities.

This is a hybrid role spanning technical ad operations, platform enablement, and strategic account support. You’ll work closely with sales, product, and trading teams to troubleshoot issues, deploy custom integrations, and educate clients on best practices across the programmatic landscape.

Key Responsibilities

• Act as the technical point of contact for agency and brand clients using the ONE platform for insight, audience planning, and activation.

• Support campaign execution across platforms like DV360, The Trade Desk, and major SSPs including OpenX, PubMatic, Index Exchange, etc.

• Set up and manage PMP deals, troubleshoot deal delivery issues, and ensure campaign pipelines run smoothly.

• Resolve tagging, pixel, and ad serving issues with a strong grasp of tracking technologies and third-party measurement.

• Collaborate with product and engineering teams to surface client feedback and advocate for roadmap improvements.

• Conduct technical onboarding and provide training to client teams to ensure platform adoption and success.

• Maintain technical documentation and operational SOPs for client integrations and platform usage.

• Provide ongoing post-launch support to troubleshoot trading, measurement, or reporting-related issues.

You Should Have

• 3+ years of hands-on experience in programmatic trading, ad operations, or technical account management.

• In-depth knowledge of demand-side platforms (especially DV360 and The Trade Desk) and supply-side platforms (OpenX, PubMatic, Index Exchange, etc.).

• Strong understanding of programmatic infrastructure, deal types (PMP, PG, Open Exchange), pixels, tags, and campaign performance metrics.

• Experience with tag managers, tracking scripts, VAST tags, and troubleshooting delivery issues across various environments.

• Ability to interpret data and resolve campaign delivery and platform performance issues quickly and effectively.

• Exceptional communication skills with the ability to translate technical solutions to non-technical stakeholders.

You’re a Great Fit If You

• Take ownership and initiative — you don’t wait for problems to be assigned, you go find them and fix them.

• Get energy from solving technical puzzles and take pride in delivering support that delights clients.

• Are naturally curious, always learning, and eager to stay ahead of programmatic trends and platform changes.

• Pay attention to detail and can spot and anticipate delivery issues before they snowball.

• Thrive in a fast-paced, startup environment and are comfortable wearing multiple hats.

• DV360
• Index Exchange
• OpenX
• PubMatic
• The Trade Desk
  

• 3+ Years experience
• PMP deals
• Pixel Tagging
  

• Ability to multitask and prioritize in a fast-paced environment.
  

• We are a remote-first company.

Please refer to job description.