Reed Elsevier
Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. Responsibilities are within the Technical Customer Support Function as a generalist or in a combination of disciplines. Experienced practitioner. Works independently. Requires in-depth knowledge and experience. Solves complex problems. Contributes to process improvements. Uses best practices and knowledge of internal or external business issues to improve products or services. Acts as a resource for colleagues with less experience.
Qualifications
Accountabilities:
The Technical Account Manager will provide technical assistance and support to LexisNexis® Risk Solutions customers. This role involves troubleshooting problems, maintenance of products and services, incident management, providing timely solutions, and always ensuring a high level of customer satisfaction.
• Respond to customer inquiries via phone and email.
• Diagnose and resolve customer production issues and concerns on LN Risk Insurance Products.
• Document and track customer issues and resolutions in the ticketing system.
• Escalate complex issues to higher-level support teams when necessary.
• Conduct remote troubleshooting and provide clear instructions to customers.
• Maintain up-to-date knowledge of company products and services.
• Collaborate with other team members and/or departments to improve support processes and customer experience.
Please refer to job description.
Boss
HR ManagerReed Elsevier
2nd Floor Building H, UP Ayala Technohub, Commonwealth Ave., Quezon City, Metro Manila, Philippines
發布於 29 May 2025
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