Technical Support Representative

Hunter's Hub Inc.

HK$3.3-4K[月薪]
现场办公 - 巴石<1 年經驗學歷不限全職
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職位描述

  • Provide technical support and troubleshooting for issues related to VoIP, SIP, WebRTC, and cloud communications platforms.
  • Analyze and resolve complex network-related problems affecting voice and video communication quality (e.g., jitter, latency, packet loss).
  • Monitor and manage alerts from UCaaS platforms and related infrastructure.
  • Work with customers, partners, and internal teams to investigate and resolve service-impacting issues.
  • Perform root cause analysis (RCA) and document findings, solutions, and preventive measures.
  • Collaborate with the engineering and product teams to escalate and resolve systemic or software-related issues.
  • Guide customers on network optimization for UCaaS performance (firewall configurations, QoS, NAT traversal, etc.).
  • Assist in onboarding and configuring new customers on the platform.
  • Maintain knowledge base articles and technical documentation to support end users and internal teams.
  • Participate in on-call rotations or scheduled maintenance windows as needed.
  • Bachelor’s degree in Information Technology, Computer Science, Networking, or related field (or equivalent experience).
  • Minimum 1 year of experience in technical support or network engineering, preferably in VoIP/UCaaS environments.
  • Solid understanding of networking concepts: TCP/IP, DNS, DHCP, NAT, VPN, VLANs, firewalls, SIP, RTP.
  • Experience troubleshooting VoIP/SIP-related issues and packet captures using tools like Wireshark.
  • Familiarity with UCaaS platforms (e.g., Zoom Phone, RingCentral, Microsoft Teams, 8x8, Cisco WebEx, etc.).
  • Excellent communication and customer service skills with the ability to explain complex issues to non-technical users.
  • Experience supporting Windows, macOS, Android, and iOS platforms.
銷售團隊CRM售後技術支持networkingUCaaS
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Salvaloza Kenneth

HR OfficerHunter's Hub Inc.

活躍於三天內

工作地址

One San Miguel Avenue (OSMA) Building. H3H5+72P, San Miguel Avenue corner, Shaw Blvd, Ortigas Center, Pasig City, Metro Manila, Philippines

發布於 13 May 2025

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