Join our Carmona team as a Techn Support Associate | Wireless & Broadband Services

Sutherland Philippines

HK$2-3.3K[月薪]
现场办公 - 甲米地<1 年經驗高中全職
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職位描述

福利待遇

  • 員工表彰與獎勵

    績效獎金, 員工表彰計畫, 獎勵機制

  • 法定福利

    13薪, Pag-Ibig 基金, 菲爾健康, SSS/GSIS

  • 健康保險

    現場醫療服務, 人壽保險, 健康維護組織

  • 職業發展

    職業發展

  • 休假和請假

    病假, 休假

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  • Provide technical assistance and support for incoming queries via phone, email, and chat.
  • Troubleshoot hardware and software issues, guiding customers through step-by-step solutions.
  • Document customer interactions and solutions in the ticketing system.
  • Collaborate with engineering teams to resolve complex problems.
  • Enhance customer satisfaction by delivering timely and effective support.
  • Educational Qualifications: High School diploma or equivalent required.
  • Experience Level: Less than 1 year of experience in customer service or technical support preferred.
  • Skills and Competencies: Proficient in English communication, strong customer service skills, and excellent problem-solving abilities.
  • Responsibilities and Duties: Assist customers with technical issues, provide product information, and resolve inquiries promptly.
  • Working Conditions: Primarily office-based, may require evening and weekend shifts.
  • Qualities and Traits: Patient, attentive to detail, proactive, and able to work in a team-oriented environment.
英語語言customer service問題解決
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Nuguid Irene

LeadSutherland Philippines

活躍於三天內

工作地址

Lot 562 B2 Governor's Drive, Sutherland Global Services Carmona. Lot 562 B3 Governor's Dr, Carmona, 4116 Cavite, Philippines

發布於 22 March 2025

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Sutherland Philippines

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