Technical Skills

• Knowledge of operating systems (Windows, macOS, Linux)
• Familiarity with hardware components (PCs, printers, routers, etc.)
• Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)
• Understanding of basic networking (TCP/IP, DNS, DHCP)
• Experience with ticketing systems (e.g., Zendesk, Jira, Freshdesk)
• Basic knowledge of cybersecurity principles
• Troubleshooting software and hardware issues

Soft Skills

• Strong communication skills (verbal and written)
• Problem-solving mindset
• Patience and empathy when dealing with users
• Time management and multitasking
• Ability to work under pressure

Education & Certifications

• High school diploma or equivalent (minimum)
• Bachelor’s degree in Computer Science, IT, or related field (preferred for some roles)
• Certifications (optional but beneficial):
• CompTIA A+
• Microsoft Certified: Azure Fundamentals
• Cisco Certified Technician (CCT)
• ITIL Foundation